Privacy Policy

Last updated: 21/10/2025

This Privacy Policy explains how we, Guardrail SA, collect, use, disclose and protect your personal information when you use our Website https://guardrail.co.za/ (the “Website”) or engage with our business. By using the Website or providing us with your personal data you consent to the practices described below.

1. Data controller

Guardrail SA
Address: 46 Gemini Street, Brackenfell, Cape Town, 7560, Western Cape, South Africa
Email: sales@guardrailsa.co.za
Phone: 021 981 6780 / 071 493 3760

2. What personal information we collect

We may collect and process the following categories of personal information:

  • Contact information: such as your name, email address, telephone number, company name and postal address.

  • Business-related information: your company, job title, role, purchase history and quotation/order details.

  • Website usage data: e.g., IP address, browser type, pages visited, time spent on pages, referring/exit pages, device identifiers and analytics data (automatically collected).

  • Communications data: records of our communications with you (email, telephone, correspondence) and your feedback or queries.

3. How and why we use your personal information

We use your information for the following purposes:

  • To provide you with quotations, process orders, deliver and install Products, and manage your account.

  • To communicate with you regarding your account, orders, services, promotional offers (if you have consented) and updates.

  • To operate, maintain and enhance the Website and our internal business systems (including analytics, security, fraud monitoring, record-keeping).

  • To fulfil legal or regulatory obligations (for example tax, auditing, health & safety, compliance) and to respond to legal requests or disputes.

4. Lawful basis for processing

We rely on one or more of the following legal bases (as applicable under South African law / POPIA) for processing your personal information:

  • Performance of a contract or taking steps at your request prior to entering into a contract.

  • Compliance with legal obligations.

  • Legitimate interests pursued by us (provided your rights do not override those interests), e.g., improving our services, ensuring security.

  • Your consent, where required (e.g., for direct marketing communications).

5. Disclosure of personal information

We may disclose or share your personal information with:

  • Our employees, agents, subcontractors or service providers (for example delivery companies, installers, IT/hosting providers, analytics providers) who need the information to perform services on our behalf.

  • Relevant governmental or regulatory authorities if required by law or in respect of legal proceedings.

  • Any successor to our business (in whole or part) or any acquirer of our assets (where your information is among the transferred assets).
    We will not sell your personal information to third parties.

6. Data transfers & international processing

While we endeavour to keep your personal information within South Africa, we may transfer or allow access to your data in countries outside South Africa where our service providers operate. In such cases we ensure appropriate safeguards or contractual protections are in place.

7. Data security & retention

  • We maintain technical, physical and organisational security measures designed to protect your personal information from unauthorised access, loss, alteration or disclosure.

  • We retain your personal information for as long as necessary to fulfil the purposes described in this Policy, to comply with our legal obligations, or to establish, exercise or defend our legal rights.

  • When personal information is no longer required, we will securely destroy or anonymise it.

8. Your rights

Under the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable laws you may have the following rights in relation to your personal information:

  • Access: to request confirmation whether we hold your personal information and access to it.

  • Correction: to request correction or completion of your personal information.

  • Deletion: to request deletion or destruction of personal information in certain circumstances.

  • Objection: to object to our processing of your personal information where applicable.

  • Restriction: to request restriction of processing in some circumstances (for example while a dispute is being resolved).

  • Withdrawal of consent: if processing is based on your consent, you may withdraw it at any time (without affecting processing before withdrawal).

To exercise any of these rights, please contact us at sales@guardrailsa.co.za or the contact details above.

9. Cookies and tracking technologies

  • We use cookies and similar technologies on our Website to enhance your experience, to monitor the performance of the site, to compile statistics and for marketing purposes.

  • You may configure your browser to refuse cookies or to be alerted when cookies are being sent; please note that some parts of the Website may not function properly if you do so.

10. Direct marketing

  • If you have opted-in to receive marketing communications we may send you newsletters, product updates, special offers or other updates by email, SMS or other electronic means.

  • You may opt-out of receiving such communications at any time by following the unsubscribe link or contacting us directly.

11. Children’s privacy

The Website is not directed to persons under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently done so, please contact us and we will take steps to delete the information.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time by posting a new version on the Website. The “Last updated” date above will reflect the effective date. Your continued use of the Website after changes constitute acceptance of the updated policy.

13. Contact us

If you have questions or complaints about this Policy or our privacy practices, please contact us:
Email: sales@guardrailsa.co.za

Phone: 021 981 6780 / 071 493 3760
Address: 46 Gemini Street, Brackenfell, Cape Town, 7560, Western Cape, South Africa.